FAQ

SOLOON has 56 product patents and passes CE, EAC, UL, ATEX, ISO9001, strictly in accordance with ISO and other standards for production. The factory has a perfect enterprise standardization system, can provide more than 100 kinds of HVAC system models, with independent product research and development capabilities.

SOLOON is located in Beijing, capital of China. Its main export port is Tianjin port. Tianjin port is an important comprehensive port and foreign trade port in north China. After the order is confirmed, production can be arranged in 24 hours to ensure the delivery time. we also can choose different products according to the customer requirements.

Payment<=5000USD, 100% in advance. Payment>=5000USD, 30% T/T in advance, balance before shipment. If you have another question, pls feel free to contact us.

We usually ship by DHL, FedEx, UPS. It usually takes 3-5 days to arrive. Airline or sea shipping is also optional, airline needs 3-7 days and sea shipping need 30-45 days.

We are a professional manufacturer for over 20 years in this line.

It is according to quantity, normally less than 500pcs, the delivery time will be in 7days.

Yes, we could offer the sample for free charge but do not pay the cost of freight.

Our products are warrant for a period of two years from the original date of delivery. If the products are damaged by aging in the warranty, we offer free maintenance, damage caused by human reason (such as water, short circuit) are not covered under warranty. If the products meet free maintenance criterion and the total quantity accounts for less than 0.3% of purchasing quantity, the customer could show the bar code of the defective products as proof, we will send new products in the next order. If the defective products are more than 0.3% of purchasing quantity, the customer shall send them to our factory to repair and make replacement free of charge.

T/T, L/C, PayPal, Western Union, Cash, are all allowed. Soloon has a set of perfect international trade system.